Last updated: July 2026
Registered users who purchase consultations on a pay-per-session basis are eligible to receive complimentary consultations as loyalty rewards, based on their usage within each calendar period. All periods are measured in London time (GMT/BST).
Where multiple reward thresholds are met simultaneously, all applicable rewards apply concurrently.
Complimentary consultations earned under this policy have no cash value and are subject to the same terms as all other complimentary consultations. They must be used within 24 months of being issued, after which they will expire.
Complete 3 or more paid consultations within a single calendar month.
Reward: 1 complimentary consultation for every 3 paid consultations completed in that month.
Meet either of the following within any three consecutive calendar months:
— Complete 3 or more paid consultations in each of the three months, or
— Complete 12 or more paid consultations across the three months in total.
Reward: 3 complimentary consultations.
Complete 30 or more paid consultations within a single calendar year.
Reward: 1 complimentary consultation for every 5 paid consultations completed in that year.
NEWCOGN will endeavour to issue earned complimentary consultations within one calendar month of the qualifying threshold being reached. If you believe a reward has not been correctly applied, please contact us at NEWCOGN@bycogn.com and we will review your account.
Delays in the issuance of rewards do not constitute a breach of our Terms of Service.